【 : problem is resolved.】 was down from 2 Nov - 5 Nov UTC.
We succeeded in fixed the problem.

@TheAdmin When you have technical difficulties, please inform your users. Your Twitter account had no news about the problem.

In Japan, companies are often silent when they have problems, because they are embarrassed.

Europe and America are different. You must announce problems. Reassure people. If not, your reputation will suffer.

@thj @TheAdmin Japan is the "heaven" of claimers. Silence is the best way to avoid annoying claims for companies.

@TheAdmin Thank you for the recovery, and the notice.

Announcements elsewhere, a status page, and/or responses to emails, would be appreciated, however.

Thank you.

What was the problem and why was there absolutely zero communication about the problem?

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